What is chatbot and why it is used?

Chatbots are computer programmes that are used to simulate the human conversation through artificial intelligence. Using Artificial Intelligence, they are used in conversation with another human that is interacting with the chat. They are used for the purpose of interacting with the customers of an e-commerce site and help them as customer service agent. They are used in call center to generate automated reply for different type of questions or queries, chatbots are used on Facebook pages to automate the admin rules or some functionality, because the admin cannot be present at all the time, therefore continuous monitoring on the page for spam, hate, and other important alerts can be handled by bots,the facebook chatbot is used for advertisement or helps in monitoring your page and helps based on its functionality that is added at the time of its creation.

These chatbots are very popular these days and are used for commercial and non-commercial purposes, due to its functionalities and accessories these chatbots are now favourite of channel broadcasters, page admins, and gamer that broadcast their videos and articles. There are various types of bots used like facebook messenger bot, telegram bot and twitch bot etc. These bots reduce human effort up to a great extent and help in productivity more and reducing workload. There is a little bit of coding or scripting that is required to make your own chatbots. building your own chatbots aren’t very difficult there are various chatbot platforms, chatbot maker websites, online lessons are available to make your own chatbot that helps in growing your business, page or helps in moderating your work. Now a day there are various big companies that are using these bots to help them in service and it is reducing their efforts and as their business grows they all are reaching more to bots and are automating many things. These chatbots are really helpful, if you have a business that is online or a facebook page or online just for fun, so you should definitely give a try at making a bot.